FIELD SUPPORT
GET BACK
TO THE FIELD.
Preparation guides, useful checks, and a clear place for your questions.
Contact Field SupportSTART WITH THE RIGHT GUIDE
Your first outing with Standard.
Get to know the two-part system and build a simple practice routine before taking it into the field.
Read the guide 02Not hearing playback? Start here.
Work through the power, selection, and connection checks one at a time.
Read the guide 03When a control does not respond.
A calm way to separate a power issue, a connection issue, and an unfamiliar setting.
Read the guide 04Power, storage, and the next trip.
Keep the supplied battery and care instructions at the center of your equipment routine.
Read the guideA SHORT CHECK. A BETTER START.
Save the field checklist in this browser, print it, or download a text copy.
Which model can I order?
Standard is our launch model: a dedicated caller and a remote with call controls, a landscape display, and white + red light. Pro thermal is coming soon and is not available to order.
Does Standard include thermal?
No. Standard brings together calling controls and white + red light. Integrated thermal is reserved for the upcoming Pro edition. Pro pricing, specifications, and launch timing will be shared later.
Does each system include the caller?
Yes. The Standard system includes the dedicated caller and Standard remote, along with the power and carry essentials listed in the box.
Can I use the light while calling?
Yes. Light and calling controls are independent, so you can use the red or white field light without changing the current call.
Does the caller stop when the remote sleeps?
No. The dedicated caller maintains playback independently. The remote display can sleep while the sound continues.
Is a phone required?
No. The dedicated remote gives you direct access to your caller without relying on a phone.
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